Following the instructions of the Managing Authority, please be informed that, as of June 16, 2025, all issues related to the Coopera 2020 and Interreg (Territorial Cooperation 2021-2027) – CoFFEE platforms, both access and technical issues, must be reported to the User Support Center (CAU) for resolution.
The CAU contact channels are:
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Phone: 910 001 142
To expedite the resolution process, it is recommended to clearly identify the platform and the program involved. When contacting by email, please attach a screenshot showing the corresponding error.
This information concerns all beneficiary entities and any platform users.
Given the importance of this communication, please urgently disseminate it among the entire project partnership.
On behalf of all POCTEP management structures, we appreciate your cooperation.